FAQS

  • Can I apply the products to the eye area?

    Yes, most of our products can be applied to the eye area. However, the skin in this area is very sensitive and thin and may, in rare cases, react to some of the ingredients. We always recommend doing a test on a small area before applying.

  • What material is the packaging made of?

    Our packaging is made from sustainable and recyclable materials:

    - Amber glass bottle or recyclable aluminum: both protect the product from light and are infinitely recyclable.

    - Lid: made of plastic (whenever there isn't yet a more eco-friendly alternative).

    - Outer box: FSC-certified kraft cardboard, recyclable and sustainable.

    Some of our products come with necessaires made from reused denim or other recycled fabrics, in partnership with RE.store, promoting the reuse of materials and support for local communities.

    The packaging can also be reused after the product is finished.

  • Are the products suitable for vegans?

    Yes, all our products are vegan, contain no animal ingredients and are not tested on animals, in line with our commitment to cruelty-free.

  • What should I do if I have an allergic reaction?

    Although our products are formulated with natural and gentle ingredients, reactions may occur on sensitive skin. If you notice any discomfort or irritation, discontinue use and consult a dermatologist.

  • What is the expiration date of the products once they have been opened?

    Our cosmetics have a shelf life of 12 months after opening. We advise you to keep the products stored in a cool place away from direct light to ensure their effectiveness.

  • How are LUR products tested?

    All our products are clinically tested, guaranteeing their safety and efficacy on different skin types. What's more, we don't test on animals.